There were no happy meals for the folks driving up to this Orlando, Florida McDonalds. The behavior in this incident is so egregious McDonalds attendant Kristy Perez, in responding to customer Ryan Snyder’s query at the drive-thru that they weren’t given a receipt or change — responded by going homophobic-ballistic against her co-worker.
“That stupid faggot doesn’t know how to do his job,” Perez allegedly said, according to a lawsuit filed by Snyder after the December 2010 incident (via South Florida Gay News). “He just came out of the closet.”
After Snyder, who is gay, told her that he found the remark offensive, he claims that Perez became irate, ultimately assaulting him, part of which was caught on video (see below). On June 26, Perez was sentenced to 100 hours of community service and three years probation on charges of battery and burglary in connection with the incident.
If that wasn’t bad enough, Snyder expressed his displeasure at the anti-gay fracas occurring and said ”Ma’am I am gay. How can you say stuff like that?” Apparently, the McDonalds customer service training manual went out the window for Perez and…
Perez made her way out of the restaurant and chased the car, so Danielle [Smith, the driver of the car] stopped. Perez proceeded to bang on the window, which Danielle drew down. This was when Perez lunged into the car, reaching into Heidi’s lap, where the bag of food was sitting.
“We all went into hysterics, not knowing what to do,” Snyder said. Danielle found a way to push Perez out of the car and drove off, when Perez kicked the car and Danielle stopped again.
“She came to the car and tried to grab the food out of my hand. Everything was happening so fast — I just couldn’t believe it,” Heidi told SFGN. “I was freaking out.”
But wait, there’s more. How about this supervisory protocol? Is it the Ronald McDonald standard operating procedure to say this?
Snyder called 911, but a McDonalds manager reportedly urged Perez to go “home before police get here” and she left, according to the lawsuit. Perez allegedly failed to show up for work ever again; a year later, she was allegedly caught speeding in a car and was charged in the Snyder case. She pled no contest in the Snyder case, but was not charged with a hate crime, according to the South Florida Gay News. She’s no longer employed by McDonalds, according to company spokeswoman Julie Pottebaum.
Here are a few of the claims in the lawsuit (I have to admit this is pretty hilarious reading):
McDonalds “owed a duty” to customers like to Snyder to hire “competent, qualified and safe employees.” The lawsuit alleges that McDonalds didn’t fulfill his duty by “hiring employees who were, and are, incompetent, unfit for employment in the food service or any industry, and dangerous.”
The lawsuit alleged that McDonalds also failed in its capacity of supervision over its employees, and should have known that employees like Perez “posed a danger to [their] customers and public-at-large.” This supervisory negligence led to Snyder’s damages, including bodily injury, pain and suffering, mental anguish, humiliation, anxiety, fear, loss of enjoyment of life, and medical expenses, according to the lawsuit.
On top of poor judgment, lack of managerial skills, hostility, violent tendencies, unpredictability, and unfitness for the job, the lawsuit alleged that McDonalds should have known of Perez’s homophobic nature.
Um, how exactly is McDonalds going to weed out the homophobes in the interview?