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Wow. It’s a nice stretch of bad American Airlines performance luck as Kate’s aunt Mary and uncle Hank got flipped the flight cancellation bird on their way to Birmingham this weekend for the wedding.
They bought their tix in May and hadn’t heard a peep since so all was well. They packed, boarded their pets, got ready to go and then the phone rang — the digital prerecorded voice of doom from “something special not in the air” announced that their flight was deep-sixed. They were rebooked on a flight that would get them to BHM at 10 PM the next day.
I guess the only things Mary and Hank can be thankful for is that: 1) they planned to arrive a day and a half ahead of the rehearsal dinner so they didn’t miss that, and 2) they weren’t staying in a hotel so they didn’t get screwed out of that $, and 3) they hadn’t made it to the airport for a stellar butt-numbing wait in the terminal to find out their fate.
Related:
* American Airlines sucks gargantuan donkey turds
* The massive sucktitude of American Airlines is beyond belief
* Ironic press release of the day – American Airlines
9 Comments
for some of us…who travel often, these are the known perils of travel, flights get canceled, schedules change, etc… when you travel often, you try not to get emotionally attached to your flight schedule, and it makes those changes and cancellations a little easier to take. Yelling at gate agents, flight attendants and phone operators doesn’t really help, in my opinion, it just makes you look like a raving lunatic in the airport. I traveled with a group of 12 others this past Friday, and both of our flights left on time and arrived early. Obviously, YMMV, but my experience with over 2 million lifetime miles on AA has been different…
Typical American AirlinesAt least you don’t have to worry about size discrimination, which I had to deal with the last time I made the mistake of flying American. Not only was I pointedly ignored by the flight attendant on my commuter flight from St. Louis to Raleigh whenever I asked for a seatbelt extender after getting on the plane, but she came up to me as the plane was at the end of the taxiway and told me that if I didn’t buckle my seatbelt they’d go back to the gate and put me off the plane–it was only after my fellow passengers pointed out that I had asked for an extender several times that she finally dumped one in my lap (literally).
I complained to American, and basically got told to go pound sand and that their flight attendants would never do such a thing.
Gotta love American and their “customer service”.
no need to complainIt won’t matter if you yell and scream, so there’s point in wasting the energy on it. I feel sorry for the desk staff when this stuff happens. The point of my post is that this is terribly crappy for non-business traveler because it’s cash out of their pockets for people who save their money for transportation, lodging and all the rest and the airlines basically pick your pocket in ways other businesses can’t.
I enjoy your rantings against AAI’ve never been bumped off a flight by them, but I have received terribly unhappy service every time I fly them.
It’s kind of similar to my car dealership.. you walk in the repair lobby and it looks like death took all the employees. Simply put, they hate their job. Quite the contrast to the squeaky-butt fake cheerfulness of the sales department.
Airlines don’t need to be friendly, because sometimes you have no choice… and you will come back.
I hope the pets were taken off the flightIt would be a bad thing for the pets if they got stranded at the other end.
You need a music videolike that musician Dave Carroll who sang about United breaking his guitar.
Over 4.7 million YouTube views.
Monetaries RevengeMaybe if they made a law that if a flight was cancelled by the airline, they had to refund the full purchase price AND give the customer a free flight to their destination, we might see less of this.
Hands downUnited is far worse than AA could ever be.
Their equipment is older, breaks down more frequently, and they’ve consolidated their maintenance warehouses in screwball places.
Two years ago our flight from Norfolk, VA back to Providence, RI was delayed so we missed our connector at Dulles airport which meant next flight sometime the NEXT day. I got us on a Boston bound flight figuring it was supposed to arrive Boston at 9PM and we could hop on the MBTA commuter back to Providence.
Well, the Boston flight didn’t take off until after midnight. They had to replace the APU. We got into Logan at 2:40AM. Luckily a friend drove up and got us.
I want Eastern Airlines back damn it.
Orjust pay out the same fees that we would have to pay if we wanted to change our flight plans. A hundred dollars or so per ticket would add up fast and it would be fair.